Command Sergeant Major Santiago started her career on 8 October 1998. She attended Advanced Individual Training at Fort Sam Houston, TX and at Walter Reed Army Medical Center (WRAMC) and was granted the Military Occupational Specialty as a Licensed Practical Nurse (LPN). She served as a Medical and Surgical Nurse and Coronary Care Staff Nurse at WRAMC; Staff LPN on the Intensive Care Unit (ICU), Fort Belvoir, VA; Obstetrics and Gynecology Clinic NCOIC, Yongsan, South Korea, NCOIC, 121st General Hospital Field Site and Troop Medical Clinic Joint Commission Clinical Coordinator, Camp Humphreys, South Korea; Squad Leader, ICU Wardmaster, Platoon Sergeant, HHD Detachment Sergeant, Battalion Operations NCOIC, and Chief Wardmaster, all with the 86th Combat Support Hospital, at Fort Campbell, KY, where she deployed twice in support of Operation Iraqi Freedom and Operation New Dawn; NCOIC, Hospital Education and Staff Development and Directorate NCOIC, Infant and Women’s Services, Womack Army Medical Center, Fort Bragg, NC; Senior Clinical NCO, First Sergeant, and Sergeant Major at the United States Army Institute of Surgical Research, Joint Base San Antonio-Fort Sam Houston, TX.
Command Sergeant Major Santiago holds a Masters of Sports Management Degree with concentration in Coaching Theory and Strategy from American Military University where she graduated with honors. She is a Class 68 Graduate of the United States Army Sergeants Major Academy Sergeants Major Course. Her military education includes the Primary Leadership Development Course, Basic Noncommissioned Officer Course, Advanced Noncommissioned Officer Course, First Sergeant Course, Battle Staff Noncommissioned Officer Course (Commandants List), Basic Healthcare Administration Course, Total Army Instructor Training Course, Combatives Levels I & II courses, and the Unit Movement and Air load Planners Courses.
Command Sergeant Major Santiago’s awards include the Meritorious Service Medal (3 OLC), Army Commendation Medal (2 OLC), Army Achievement Medal (4 OLC), Good Conduct Medal (6th Award), National Defense Service Medal, Korean Defense Service Medal, Iraqi Campaign Medal (3 bronze stars), Noncommissioned Officer Professional Development Ribbon (numeral 5), Army Service Ribbon, Overseas Service Ribbon (3rd Award), Global War on Terrorism Service Medal, Meritorious Unit Citation (1 OLC), Military Outstanding Volunteer Service Medal, German Armed Forces Proficiency Badge (Bronze) and the Combat Action Badge.
Command Sergeant Major Santiago is an inductee into the Order of Military Medical Merit and is a recipient of the prestigious Sergeant Audie Murphy Award. She is married to Command Sergeant Major Hector D. Santiago and has three step-daughters: Mariel (18), Jailisse (17), and Kai’lani (12).